Report a Missed Bin

Please help us improve our service by numbering your bins.

Do not report a missed bin if:

  • You did not put your bin out before 6.30am on your scheduled collection day (see our guidance on putting your bins out)
  • Your bin contains incorrect materials or is too heavy (please see the sticker on your bin). You must remove any incorrect materials or heavy items from your bin for your next scheduled collection or we will not be able to empty it.

Please report missed bins within 48 hours of your collection day and after 20:00 on the collection day itself (when the crews will have completed their rounds).